Support
Itnry
Last updated: August 2026 · Applies to iOS & Android
For app help, send your device model, OS version, app version, and steps to reproduce the issue. For an activity booking, include the provider and booking reference—but never send payment-card details.
01 / An Itinerary Is Missing or Out of Date
Refresh the trip if sync is available, confirm you are viewing the correct dates, and check connectivity. Important reservations should also be retained in the provider email or wallet supplied at booking.
02 / Map or Location Problems
Check that location permission is enabled, precise location is available when needed, and your device has a current map connection. You can still enter many locations manually.
03 / Booking Help
For changes, cancellations, entry rules, or refunds, first use the contact details in the provider confirmation because the provider controls the booking. We can help identify the correct support path when an Itnry screen is unclear.
04 / Incorrect Listing Information
Send the activity name, destination, provider, and the detail that appears incorrect. Confirm time-sensitive information with the provider before relying on a correction.
05 / Bug Reports and Feature Requests
Email your device, OS, app version, and repeatable steps. Screenshots help, but remove traveller names, booking references, barcodes, addresses, and other personal details first.
06 / Contact
Questions or requests can be sent to dev@coretattva.com. We usually reply within 2–3 business days.