Support
Clips AI Studio
Last updated: August 2026 · Applies to iOS & Android
For help, send your device model, OS version, app version, export settings, and steps to reproduce the issue. Do not attach private source footage unless we specifically request a safe sample.
01 / Import Problems
Confirm the app has photo or file permission and that the source format is supported by your device. If a clip is stored in cloud-backed media, download it locally before importing.
02 / Export Problems
Check available device storage, lower the output resolution or frame rate, and keep the app open during export. Include the clip length and selected export settings in a bug report.
03 / Captions Need Correction
Automatic captions can mishear names, accents, music, or noisy speech. Review and edit caption text before publishing the video.
04 / Protecting Private Media
Remove identifying or sensitive footage from screenshots and sample projects sent to support. We will never ask for your complete photo library or device passcode.
05 / Feature Requests and Bugs
Email a concise description with your device, OS, app version, and repeatable steps. A short, non-sensitive sample can help with codec or rendering issues.
06 / Contact
Questions or requests can be sent to dev@coretattva.com. We usually reply within 2–3 business days.