Support

Sketch Focus Help

Quick answers, troubleshooting, and how to reach us

Need a hand?

Email dev@coretattva.com with your question, your device model, and a screenshot if useful. We usually reply within 2–3 business days.

1. How does Sketch Focus work?

Pick a sketch and duration, then start focusing. The artwork appears one stroke at a time as the timer advances. Finish the session to save the artwork, earn XP, and build your streak. You can focus solo or use Atelier to join a group session.

2. The timer paused or my sketch didn't finish

Sketch Focus runs as a foreground timer, so it needs to stay alive in the background. If your phone aggressively kills background apps, the session can be interrupted. On Android, disable battery optimization for Sketch Focus. On iOS, avoid swiping the app away from the multitasking switcher mid-session.

3. Can I customise the timer length?

Yes — you can set a custom duration for each session. Standard pomodoro lengths (25, 45, 60 minutes) are available as quick presets, but you can dial in any duration that suits the work in front of you.

4. Where are my finished sketches saved?

Completed sketches are saved in the Sketchbook on your device. If you sign in, supported artwork metadata and player progress are also backed up to your account so they can be restored or synced. You can share individual sketches from the artwork screen using your device share sheet.

5. Does it work offline?

The core focus timer, local Sketchbook, stats, and settings work without an account and remain available offline. Internet access is needed for sign-in, cloud backup and sync, Atelier rooms, community matchmaking, leaderboards, purchases, and restoring entitlements.

6. How do account backup and sync work?

Sign in with Google or Apple from Settings to back up supported completed artwork and player progress. The device remains the local source while you work, and the app merges your cloud backup when you sign in on a supported device. If you use Sketch Focus only as a guest, uninstalling can permanently remove local data, so share any artwork you want to keep first.

7. How do Atelier rooms work?

Atelier lets signed-in members focus together. Create a room and share its six-character code, join a friend with their code, or use the Community Lobby to be matched by focus duration. Other members can see your display name, character, status, and live progress, but they cannot edit your personal artwork.

8. How do I restore Pro or another purchase?

Open Settings, choose the subscription or purchase area, and use Restore Purchases while signed into the Apple ID or Google account that made the purchase. If Pro should follow you across devices, also sign into the same Sketch Focus account.

9. How do I report a bug or request a feature?

Email us. Send a short note to dev@coretattva.com describing what you saw, what you expected, your device model, and the OS version. Screenshots and screen recordings help a lot. We read every email.

10. Refunds

Refunds for subscriptions and in-app purchases are handled by Apple and Google through your App Store or Play Store account. We cannot issue store refunds on their behalf, but we are happy to help you troubleshoot access or restoration first.

11. Still stuck?

Reach out at dev@coretattva.com and we'll get you sorted.